Frequently Asked Questions
Everything you need to know about the world's most versatile climbing systems.
What makes Little Giant ladders different from standard ladders?
Little Giant ladders are engineered for versatility and safety, often replacing multiple specialized ladders with a single multi-position unit. Our patented hinge technology and high-grade aluminum or fiberglass construction provide superior stability on uneven terrain and stairs.
Do you offer free shipping on ladder orders?
Yes, we offer free standard ground shipping on all ladder orders within the contiguous United States. Due to the size of our products, some oversized models may require freight delivery, which will be specified during checkout.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging. Please note that return shipping costs are the responsibility of the customer unless the product arrived damaged.
Are Little Giant ladders OSHA and ANSI compliant?
Absolutely. Safety is our top priority. All Little Giant ladders meet or exceed all applicable Occupational Safety and Health Administration (OSHA) and American National Standards Institute (ANSI) requirements for weight capacity and structural integrity.
What kind of warranty comes with my purchase?
Most of our professional-grade ladders come with a Limited Lifetime Warranty against manufacturer defects. Residential and specific specialty models typically carry a 1-year or 5-year warranty. Please check your specific model's manual for full coverage details.
How do I choose between aluminum and fiberglass models?
Aluminum is lightweight and ideal for general home maintenance. Fiberglass is recommended for professional contractors or DIYers working around electricity, as fiberglass is non-conductive and safer for electrical tasks.